MamaYana LTD – Terms & Conditions

Effective Date: 15 September 2025

1. Introduction

These Terms & Conditions govern your use of our website and the purchase of our products.

  • Business name: MamaYana LTD

  • Company number: 16652818

  • Contact email: [email protected]

  • Trading address: RG21 4HG, Belvedere House, Basing View, Basingstoke, Hampshire

  • By using this site or placing an order, you agree to be bound by these terms.

2. Definitions

  • “We”, “Us”, “Our” refer to MamaYana LTD.

  • “You”, “Customer” refers to anyone using the site or purchasing goods.

  • “Products” means the baby prep, feeding, soothing, and sterilising gear offered on our website.

3. Use of Website

  • You must be 18 or older and resident in the UK to order.

  • Delivery is limited to UK addresses.

  • Prohibited uses: fraud, unlawful activity, or actions that may damage the website.

  • Account registration is optional; you are responsible for keeping login details confidential.

4. Products & Services

  • We aim for accuracy in descriptions and images but cannot guarantee colours or packaging are exact.

  • Products are subject to availability. We reserve the right to refuse or cancel an order.

  • Prices are listed in GBP. We are not VAT registered.

  • Delivery charges will be shown clearly during checkout.

5. Ordering Process

  1. Add items to your basket and proceed to checkout.

  2. Submit payment details and confirm your order.

  3. You will receive an order confirmation email—this is when the contract is formed.

  4. We may cancel or reject an order for suspected fraud, errors, or stock issues.

6. Payment Terms

  • We accept cards, PayPal, Klarna.

  • Payment is taken on dispatch.

  • Payments are processed securely using SSL and trusted gateways.

7. Delivery

  • Orders are shipped via Royal Mail.

  • Delivery is available within the UK only.

  • Risk passes to you once goods are delivered to your address.

8. Cancellation & Returns

  • To cancel or arrange a return, email [email protected] with your order details.

  • Customer pays return shipping unless the item is faulty.

  • Refunds are issued within 14 days of receiving the returned goods.

  • Returned items must be unopened and unused.

9. Faulty or Damaged Goods

  • If goods are faulty or damaged, contact us at [email protected].

  • Remedies include repair, replacement, or refund in line with the Consumer Rights Act 2015.

10. Digital Content

Not applicable – we do not supply digital content.

11. Limitation of Liability

  • We are not liable for indirect or consequential losses.

  • Nothing in these terms limits our liability for death, personal injury, or fraud.

  • These terms do not affect your statutory rights as a UK consumer.

12. Privacy & Data Protection

Please see our Privacy Policy for details on how we collect and process your personal data in accordance with UK GDPR.

13. Intellectual Property

  • All content on this website (text, images, logos) is owned by or licensed to MamaYana LTD.

  • You may not reproduce or redistribute our content without written permission.

14. Changes to T&Cs

  • We may update these terms from time to time.

  • Changes will apply only to future orders after the effective date.

15. Governing Law & Jurisdiction

  • These terms are governed by English law.

  • Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

16. Miscellaneous

  • If any clause is found invalid, the remainder remains enforceable (severability).

  • We are not liable for events beyond our reasonable control (force majeure).

  • You may not transfer your rights under this contract without our consent.